Privacy Policy.

Last updated: June 2026

This Privacy Policy explains how The IT Guy Onsite Support (PTY) Ltd, trading as Onsite IT (“Onsite IT”, “we”, “us”), processes personal information when you visit onsiteit.africa, enquire about our services, or work with us. We are committed to processing personal information lawfully and transparently under the Protection of Personal Information Act, 2013 (POPIA).

Who we are

Responsible party: The IT Guy Onsite Support (PTY) Ltd (registration number 2014/095044/07), based in South Africa. Information Officer contact: legal@onsiteit.africa.

Information we collect

• Contact details you give us (name, company, work email, phone) when you complete a form or email us.
• Information about your environment that you share with us to scope a review or service.
• Technical and usage data collected automatically when you browse the site (for example IP address, browser type, and pages viewed), where you have consented to non-essential cookies.

How we use your information

• To respond to enquiries and arrange a consultation.
• To provide, manage, and support the services you engage us for.
• To improve our website and understand how it is used.
• To meet legal, accounting, and reporting obligations.

Lawful basis for processing

We process personal information on the basis of your consent, to take steps at your request before entering into a contract, to perform a contract with you, to comply with the law, or for our legitimate business interests, balanced against your rights.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate (for example hosting, customer relationship management, scheduling, and analytics providers), under appropriate agreements, and where required by law.

Cross-border transfers

Some of our service providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a comparable level of protection as required by POPIA.

Data security and retention

We apply appropriate technical and organisational safeguards to protect personal information against loss, unauthorised access, and misuse. We keep personal information only for as long as necessary for the purposes set out above, or as required by law.

Cookies and tracking

We use essential cookies to run the site and, with your consent, analytics and chat tools to improve it. You can manage non-essential cookies through the consent banner and your browser settings.

Your rights under POPIA

You have the right to ask what personal information we hold about you, to request that it be corrected or deleted, to object to processing, and to withdraw consent. To exercise any of these rights, contact our Information Officer at legal@onsiteit.africa.

Complaints

If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

Contact us

The IT Guy Onsite Support (PTY) Ltd, South Africa. Email hello@onsiteit.africa · +27 (87) 012 5046.